Terms & Conditions

 

Privacy Policy

Spoon Club takes your privacy very seriously and treats all your personal data with great care. Spoon Club acts in accordance with the applicable data protection legislation.

We collect personal information from and about you in order to supply the goods and services that we offer. Full details of the data we collect, how and why we use it, and your rights are outlined below. If you have any questions or concerns regarding your personal information you can contact us at any time at: info@spoonclub.co.uk

GENERAL

Some of the information we collect may be classed as personal data under data protection legislation, that is, “any information relating to an identified or identifiable natural person”.  It may be collected any time you submit it to us, whatever the reason may be.

By communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.

You have the right to know what information we hold about you and what we use it for, and the right to obtain this information from us or request that we delete it at any time.

This Privacy Statement describes which personal data is collected and for which purposes this personal data is processed by Spoon Club.co.uk. It also states which rights you have under applicable data protection legislation.

COLLECTING YOUR PERSONAL DATA

We collect your Name and Email Address, when you sign up for an account on our site. The information we collect is used to process your orders and create your membership account.

We also collect your name and email address when you use any of the contact forms on our site. We may use these details to contact you with relevant information to your enquiry, or email marketing in relation to the services that we offer.

WHY WE COLLECT YOUR DATA

We use the information we collect about you to process your orders, answer your queries, provide order confirmations & details, and to enable you to manage your website user account. With your consent, we will contact you via our marketing and sales channels (email) about other related products and services we offer, which we think may be of interest to you.

SHARING YOUR DATA

We may share your personal data with third parties where you have provided your consent to do so.

We may share your personal data with our third party service providers who provide services such as payment processing, information technology and related infrastructure provision, the processing and delivery of marketing communications to you, email delivery, and other similar services. These third parties are only permitted to use your personal data to the extent necessary to enable them to provide their services to us. They are required to follow our express instructions and to comply with appropriate security measures to protect your personal data. Third parties are subject to confidentiality obligations and may only use your personal data to perform the necessary functions and not for other purposes.

BILLING DETAILS & SECURITY INFORMATION

We use Paypal for all of our payments, helping you to stay secure and protected. Spoon Club does not see or store any of your credit/debit card details.

If you have any queries concerning your personal information please contact info@spoonclub.co.uk

INTERNATIONAL DATA TRANSFERS

In some instances it is necessary to transfer your personal data overseas.  Any transfers will be made in full compliance with all aspects of the applicable regulations.

For some of our business purposes we use cloud based services. Therefore, for technical and organisational reasons, it is necessary that your personal data is transferred to servers located in the US, or to servers located in countries outside of the EEA.

YOUR RIGHTS

The GDPR provides the following rights for individuals:

Right to revoke consent

If we process personal data on the basis of your consent, you have the legal right to revoke such consent at any time. We will then cease the relevant processing activity going forward.

Right of access to your information

If you want to know what personal data we have collected or process about you, you may request us to provide a copy of your personal data by sending an email to info@spoonclub.co.uk. We will ask you to identify yourself. We will not provide you with a copy of your personal data to the extent that the rights and freedoms of others are or may be adversely affected.

Right to rectification and erasure of data, and restriction of processing

If you believe that our processing of your personal data is incorrect, inaccurate, unlawful, excessive, incomplete, no longer relevant, or if you think that your data is stored longer than necessary, you may ask us to change or remove such personal data or restrict such processing activity, by sending an email to info@spoonclub.co.uk.

Right to data portability

You have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format, in accordance with Article 20 of the General Data Protection Regulation.

Right to object

You have the legal right to object, on grounds relating to your particular personal situation, at any time to processing of your personal data.  Furthermore, you have the right to object at any time to our processing of your personal data for direct marketing purposes or to profiling. You can do this by either opting out by using the option we provide in the relevant direct marketing message (e.g. an email newsletter),  or by sending an email to info@spoonclub.co.uk

 

PROTECTION AND STORAGE OF YOUR DATA

We have used and will continue to use reasonable endeavours to protect your personal data against loss, alteration or any form of unlawful use.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

COOKIES

The Website uses various cookies. We may track and record your use of our online services, either through cookies or via other means. Cookies enable us and others to monitor your browsing behaviour. Information generated by the use of cookies may constitute personal data. We may use the personal data collected in this manner for the purposes as stipulated in this Privacy Statement.

RETENTION OF INFORMATION

We will only retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Statement. This may be up to 4 years, unless a longer retention period is required or permitted by law.

GENERAL

We have done our best to make sure that this Privacy Statement explains the way in which we process your personal data, and rights you have in relation thereto. We may change this Privacy Statement from time to time to make sure it is still up to date and we will notify you if we make any material updates. We may also notify you in other ways from time to time about the processing of your personal information.

 

 

Cancellation policy

After signing up you may un-subscribe and/or cancel your membership at any time.

After cancellation no further payments will be taken, and your membership will continue for the remaining duration covered by your existing payments. After this period your membership will automatically de-activate.

We cannot offer refunds once a payment has been made.

 

Intellectual property rights

All material on our website is covered by copyright laws.  Accordingly you should not copy, reproduce or re-transmit any material from the website apart from downloading the order form, gift voucher pdfs or other pages for your own personal use.

Security Information

We use Paypal for all of our payments, helping you to stay secure and protected. Spoon Club.co.uk does not see or store any of your credit/debit card details.

If you have any queries concerning your personal information please contact info@spoonclub.co.uk

 

Other websites

Our website may contain links to other websites which are outside our control and are not covered by our Terms and Conditions.  If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

 

General provisions

We may alter these Terms and Conditions from time to time and post the new version on the website and that version will take effect immediately thereafter.

You are responsible for checking our Terms and Conditions on the website as they form the contract between us.

If any provision of these Terms and Conditions shall become illegal or unenforceable for any reason whatsoever then these Terms and Conditions shall take effect as if such provision had been omitted and the remainder of the Terms and Conditions shall not be affected.

 

This legal notice is governed by and construed in accordance with English law.